SAP S/4HANA Service & Customer Service (CS) Masterclass

Categories: ERP & SAP
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About Course

Service-to-Cash on S/4HANA Service and classic CS: service orders, contracts, SLAs, warranty, resource-related billing and field service integration.

Who this training is for

  • SAP CS/SM and PM consultants
  • After-sales and service operations teams
  • SAP CRM Service consultants moving to S/4HANA

Syllabus

  1. Module 1: Service landscape — Classic CS vs S/4HANA Service, org model, master data
  2. Module 2: Technical objects — Equipment, serial numbers, installed base, warranty
  3. Module 3: Service orders — Transaction types, items, pricing, planning and dispatch
  4. Module 4: Contracts & SLAs — Service contracts, billing plans, service and response profiles
  5. Module 5: Confirmation & billing — Service confirmations, billing, resource-related billing (DIP)
  6. Module 6: In-house repair — Repair orders, returns and spare parts logistics
  7. Module 7: Integration — FSM, Service Cloud, FI/CO and margin analysis
  8. Module 8: Projects & migration — Design decisions, CRM to S/4HANA roadmap

🏢 Training your team?

This course is available as live online batches, onsite workshops at your office, or self-paced access for your employees with progress reports for HR. The syllabus can be tailored to your systems and projects.

🎁 Book a free demo for your team Corporate plans

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What Will You Learn?

  • Configure service orders, confirmations and contracts
  • Set up SLAs, entitlement and warranty
  • Configure resource-related billing with DIP profiles
  • Compare S/4HANA Service with classic CS for project decisions
  • Plan SAP Field Service Management integration

Course Content

Module 1: Service landscape
Classic CS vs S/4HANA Service, org model, master data

Module 2: Technical objects
Equipment, serial numbers, installed base, warranty

Module 3: Service orders
Transaction types, items, pricing, planning and dispatch

Module 4: Contracts & SLAs
Service contracts, billing plans, service and response profiles

Module 5: Confirmation & billing
Service confirmations, billing, resource-related billing (DIP)

Module 6: In-house repair
Repair orders, returns and spare parts logistics

Module 7: Integration
FSM, Service Cloud, FI/CO and margin analysis

Module 8: Projects & migration
Design decisions, CRM to S/4HANA roadmap

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