Jira Service Management for IT Teams

Categories: ITSM & Tools
Wishlist Share

About Course

Set up IT service desks on Jira Service Management: request types, queues, SLAs, knowledge base, assets and automation.

Who this training is for

  • IT support teams
  • Atlassian administrators

Syllabus

  1. Module 1: JSM basics — Service projects, portals
  2. Module 2: Requests — Request types, forms
  3. Module 3: Queues & SLAs — Prioritisation, SLA goals
  4. Module 4: Knowledge — Confluence integration
  5. Module 5: ITSM practices — Incident, change, problem, assets

🏢 Training your team?

This course is available as live online batches, onsite workshops at your office, or self-paced access for your employees with progress reports for HR. The syllabus can be tailored to your systems and projects.

🎁 Book a free demo for your team Corporate plans

Show More

What Will You Learn?

  • Create service projects and request types
  • Configure queues, SLAs and automation
  • Link knowledge with Confluence
  • Track assets and changes

Course Content

Module 1: JSM basics
Service projects, portals

Module 2: Requests
Request types, forms

Module 3: Queues & SLAs
Prioritisation, SLA goals

Module 4: Knowledge
Confluence integration

Module 5: ITSM practices
Incident, change, problem, assets

Student Ratings & Reviews

No Review Yet
No Review Yet
Scroll to Top