ITIL 4 Foundation for IT Teams

Categories: ITSM & Tools
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About Course

ITIL 4 concepts and practices for service management, with exam preparation.

Who this training is for

  • IT support, operations and AMS teams

Syllabus

  1. Module 1: Key concepts — Value, services, outcomes
  2. Module 2: Service value system — Guiding principles, value chain
  3. Module 3: Practices — Incident, problem, change, service desk
  4. Module 4: Exam prep — Mock tests

🏢 Training your team?

This course is available as live online batches, onsite workshops at your office, or self-paced access for your employees with progress reports for HR. The syllabus can be tailored to your systems and projects.

🎁 Book a free demo for your team Corporate plans

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What Will You Learn?

  • Explain the ITIL 4 service value system
  • Apply key practices such as incident and change
  • Improve service delivery and SLAs
  • Prepare for the ITIL 4 Foundation exam

Course Content

Module 1: Key concepts
Value, services, outcomes

Module 2: Service value system
Guiding principles, value chain

Module 3: Practices
Incident, problem, change, service desk

Module 4: Exam prep
Mock tests

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