BMC Helix ITSM Administration

Categories: ITSM & Tools
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About Course

Administer BMC Helix ITSM (Remedy): incident, change, problem, CMDB and Smart IT for enterprise service desks.

Who this training is for

  • Service desk and ITSM admins
  • BMC Remedy teams moving to Helix

Syllabus

  1. Module 1: Helix overview — Architecture, Remedy heritage
  2. Module 2: Incident & problem — Workflows, templates
  3. Module 3: Change — Approvals, risk
  4. Module 4: CMDB — Classes, reconciliation
  5. Module 5: Smart IT & reporting — Agent UI, dashboards

🏢 Training your team?

This course is available as live online batches, onsite workshops at your office, or self-paced access for your employees with progress reports for HR. The syllabus can be tailored to your systems and projects.

🎁 Book a free demo for your team Corporate plans

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What Will You Learn?

  • Configure incident, problem and change
  • Manage the Helix CMDB
  • Use Smart IT and Digital Workplace
  • Build reports and dashboards

Course Content

Module 1: Helix overview
Architecture, Remedy heritage

Module 2: Incident & problem
Workflows, templates

Module 3: Change
Approvals, risk

Module 4: CMDB
Classes, reconciliation

Module 5: Smart IT & reporting
Agent UI, dashboards

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