Freshservice ITSM for Growing Companies

Categories: ITSM & Tools
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About Course

Implement Freshservice for IT and business service management: tickets, service catalog, assets, workflows and SLAs.

Who this training is for

  • IT managers in SMBs and startups
  • Freshservice admins

Syllabus

  1. Module 1: Setup — Agents, groups, portal
  2. Module 2: Tickets & SLAs — Rules, escalation
  3. Module 3: Service catalog — Items, approvals
  4. Module 4: Assets — Discovery, CMDB
  5. Module 5: Automation — Workflow Automator, analytics

🏢 Training your team?

This course is available as live online batches, onsite workshops at your office, or self-paced access for your employees with progress reports for HR. The syllabus can be tailored to your systems and projects.

🎁 Book a free demo for your team Corporate plans

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What Will You Learn?

  • Configure tickets, groups and SLAs
  • Build a service catalog
  • Manage assets and discovery
  • Automate with Workflow Automator

Course Content

Module 1: Setup
Agents, groups, portal

Module 2: Tickets & SLAs
Rules, escalation

Module 3: Service catalog
Items, approvals

Module 4: Assets
Discovery, CMDB

Module 5: Automation
Workflow Automator, analytics

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