BMC Helix ITSM Administration
About Course
Administer BMC Helix ITSM (Remedy): incident, change, problem, CMDB and Smart IT for enterprise service desks.
Who this training is for
- Service desk and ITSM admins
- BMC Remedy teams moving to Helix
Syllabus
- Module 1: Helix overview — Architecture, Remedy heritage
- Module 2: Incident & problem — Workflows, templates
- Module 3: Change — Approvals, risk
- Module 4: CMDB — Classes, reconciliation
- Module 5: Smart IT & reporting — Agent UI, dashboards
🏢 Training your team?
This course is available as live online batches, onsite workshops at your office, or self-paced access for your employees with progress reports for HR. The syllabus can be tailored to your systems and projects.
Course Content
Module 1: Helix overview
Module 2: Incident & problem
Module 3: Change
Module 4: CMDB
Module 5: Smart IT & reporting
Student Ratings & Reviews
No Review Yet