ServiceNow HR Service Delivery (HRSD)

Categories: ITSM & Tools
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About Course

Deliver employee services on ServiceNow HRSD: HR cases, knowledge, employee center, lifecycle events and HR integrations.

Who this training is for

  • HR operations and HRIS teams
  • ServiceNow developers

Syllabus

  1. Module 1: HRSD foundations — HR profiles, COEs
  2. Module 2: Case management — HR services, templates
  3. Module 3: Lifecycle events — Onboarding, offboarding
  4. Module 4: Employee Center — Portal, content
  5. Module 5: Integrations — HCM integrations, security

🏢 Training your team?

This course is available as live online batches, onsite workshops at your office, or self-paced access for your employees with progress reports for HR. The syllabus can be tailored to your systems and projects.

🎁 Book a free demo for your team Corporate plans

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What Will You Learn?

  • Configure HR services and case types
  • Build lifecycle events such as onboarding
  • Set up Employee Center
  • Integrate with HR systems like Workday or SuccessFactors

Course Content

Module 1: HRSD foundations
HR profiles, COEs

Module 2: Case management
HR services, templates

Module 3: Lifecycle events
Onboarding, offboarding

Module 4: Employee Center
Portal, content

Module 5: Integrations
HCM integrations, security

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