ServiceNow ITOM: Discovery & Event Management

Categories: ITSM & Tools
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About Course

Implement ServiceNow IT Operations Management: Discovery, Service Mapping, CMDB health, Event Management and AIOps basics.

Who this training is for

  • ServiceNow developers and admins
  • IT operations teams

Syllabus

  1. Module 1: ITOM overview — CMDB, CSDM
  2. Module 2: Discovery — MID Server, patterns, schedules
  3. Module 3: Service Mapping — Top-down mapping
  4. Module 4: CMDB health — Completeness, correctness
  5. Module 5: Event Management — Connectors, alert rules
  6. Module 6: AIOps — Correlation and automation

🏢 Training your team?

This course is available as live online batches, onsite workshops at your office, or self-paced access for your employees with progress reports for HR. The syllabus can be tailored to your systems and projects.

🎁 Book a free demo for your team Corporate plans

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What Will You Learn?

  • Configure MID Servers and Discovery
  • Build service maps and keep the CMDB healthy
  • Set up Event Management and alert rules
  • Reduce noise with AIOps

Course Content

Module 1: ITOM overview
CMDB, CSDM

Module 2: Discovery
MID Server, patterns, schedules

Module 3: Service Mapping
Top-down mapping

Module 4: CMDB health
Completeness, correctness

Module 5: Event Management
Connectors, alert rules

Module 6: AIOps
Correlation and automation

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