ServiceNow ITSM Administrator & Developer

Categories: ITSM & Tools
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About Course

Configure and extend ServiceNow ITSM: incidents, changes, catalog, workflows and scripting.

Who this training is for

  • IT support and service desk teams
  • ServiceNow admins and developers

Syllabus

  1. Module 1: Platform basics — Tables, forms, lists
  2. Module 2: ITSM processes — Incident, problem, change
  3. Module 3: Service catalog — Items, variables, flows
  4. Module 4: Scripting — Business rules, client scripts
  5. Module 5: Certification prep — CSA exam practice

🏢 Training your team?

This course is available as live online batches, onsite workshops at your office, or self-paced access for your employees with progress reports for HR. The syllabus can be tailored to your systems and projects.

🎁 Book a free demo for your team Corporate plans

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What Will You Learn?

  • Configure incident, problem and change
  • Build service catalog items and flows
  • Script with business rules and client scripts
  • Prepare for the CSA exam

Course Content

Module 1: Platform basics
Tables, forms, lists

Module 2: ITSM processes
Incident, problem, change

Module 3: Service catalog
Items, variables, flows

Module 4: Scripting
Business rules, client scripts

Module 5: Certification prep
CSA exam practice

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